Chanel Small Hobo Bag Black Quilted Caviar Gold Hardware

SHIPPING POLICY — Nielsen Luxe (Last updated: July 2026)

1. Order Processing — All orders are subject to a 24-hour cancellation window from the time of purchase. Once this window has passed, your order will enter our authentication, quality check, and packaging process. Orders are typically dispatched within 1–3 business days after the cancellation window closes.

2. Shipping Methods & Carriers — We ship via reputable international carriers including DHL, FedEx, SF Express, and other trusted logistics partners. All shipments are fully tracked and insured.

3. Shipping Destinations — We ship worldwide from our offices in Hong Kong and Chongqing, China. Delivery times: Hong Kong: 1–2 business days, Asia Pacific: 3–7 business days, USA / Europe / UK: 5–10 business days, Rest of World: 7–14 business days.

4. Shipping Costs — Shipping costs are calculated at checkout based on destination and package weight. Free shipping may be offered on qualifying orders.

5. Customs, Duties & Taxes — International shipments may be subject to import duties, customs fees, and local taxes. These charges are the sole responsibility of the buyer.

6. Tracking — A tracking number will be provided via email once your order has been dispatched.

7. Lost or Damaged Shipments — If your order arrives damaged or is lost in transit, please contact us within 48 hours at roy@nielsenluxe.com or via WhatsApp.

8. Contact — Email: roy@nielsenluxe.com | WhatsApp: +852 8483 9309 | +86 134 1931 3927